Legal
Refunds & Cancellations
We want this to be fair and clear. Here is exactly when and how you can cancel and get your money back.
Last updated: 7 October 2026
Within 7 days
Full refund
Cancel within 7 days of payment and before your cohort starts: full refund, less only the payment-gateway charge if it is non-recoverable.
Before cohort starts
Refund less admin fee
After 7 days but before your cohort’s start date: refund of the fee less a 10% administration fee and any gateway charge.
After cohort starts
Generally non-refundable
Once your cohort has begun, the fee is generally non-refundable, because your seat and supervisor time are committed. Genuine hardship cases are reviewed individually.
How to request a cancellation or refund
Email info@zrooth.com from the address you applied with, with your name, the cohort and track you paid for, and your payment reference. We will confirm receipt and tell you the refund amount under the policy above.
How refunds are paid
Approved refunds are made to the original payment method through our payment gateway, in Indian Rupees, normally within 7 to 10 working days of approval. The time for the amount to appear in your account depends on your bank or card issuer.
If you do not qualify
Applying and the screening are free, and a payment link is issued only after you qualify, so there is normally nothing to refund if you are not selected. If any amount was collected before a seat was confirmed, it is refunded in full.
If we cancel or reschedule a cohort
If we cancel a cohort or change its start date and the new date does not work for you, you may move to a later cohort at no extra cost or take a full refund of the fee paid.
Taxes and the agreement
Where a refund is due, applicable tax collected on the refunded amount is handled as the law allows. Specific cases not covered here are governed by the participant agreement you sign before the programme starts. This policy forms part of our Terms & Conditions.